FAQ
What is MegaPlay.io?

What is "MegaPlay.io"

"MegaPlay.io" is an online gambling site where you can play Dice, Slots, Towers, Limbo, Minesweeper, Keno, Hi-Lo, Crash, Bees, Plinko, BlackJack and Lottery. Anyone can gamble using various cryptocurrencies.

How do I create my MegaPlay account?

How to create an account on MegaPlay

In the beginning you have to click on "Sing Up" button, after that you have to fill up the "Username" field with a username that you want to have, after you have chosen your username, you have to fill up the "Password" field with a password at your choice. After you have completed these steps you will have to click on the button "Create Account".

Another way to create a new account is to connect directly with your Google account or your Facebook accounnt.

Can I change my referrer?

Referrer change

If you registered via a user’s affiliate link, hence you are that respective user’s referral, you can not change/remove your referrer.
Can I be added on someone’s referrals list?

Add on referrals list

If you have created an account and you are NOT any user’s referral, we can not add you as someone’s referral if more than 24 hours had passed since you have registered on our website.
How to set my 2FA?

Set your 2FA

We recommend to enable your 2FA for a better security to your account. To set your 2FA you have to go in the "Account" section, "Security" and there you can enable your 2FA

How to make a deposit ?

A small guide on how to make a deposit

If you would like to make a deposit, here is a small guide. First you have to go to the 'Wallet" section, then click on "Deposit", choose what currencies you want to deposit in the "Coin" field, next select the "Network", and after that, hit "Generate Adress".

How do I receive my deposit bonus?

Deposit bonus amounts

When you make a deposit of minimum $50 in any cryptocurrency, the deposit bonus will be automatically added into your bonus balance as it follows:
For your first deposit, if you deposit minimum $50, you will receive 50% of your deposit in your bonus balance. For 100$ you will get 75% bonus and for over 300$ you will get 100% bonus.
For your second deposit, if you deposit minimum $50, you will receive 65% of your deposit in your bonus balance. For 100$ you will get 100% bonus and for over 300$ you will get 125% bonus.
For your third deposit, if you deposit minimum $50, you will receive 80% of your deposit in your bonus balance. For 100$ you will get 125% bonus and for over 300$ you will get 150% bonus.
For your fourth +, if you deposit minimum $50, you will receive 100% of your deposit in your bonus balance. For 100$ you will get 150% bonus and for over 300$ you will get 200% bonus.
The Deposit Bonus will NOT lock your main balance!
How can I unlock my bonus balance?

Bonus balance conversion

The bonus balance needs to be unlocked by wagering! When you wager with your main balance you will unlock some of your bonus balance and you will be able to transfer it in your main balance. The unlock formula is : Wager amount * 1% * 25% . The wager amount needs to be in the same cryptocurrency that you have your bonus in. You can claim the unlocked bonus amount anytime you want, starting from 1 satoshi.
You can access your bonus balance if you click on the green Wallet button and scroll down to the Bonuses section.
The Deposit Bonus will NOT lock your main balance!
How long does it take to confirm a transaction?

Confirm a transaction

The time for the confirmation can depend on the crtyptocurrency that you want to deposit, you can be eligible for instant deposit. In case that the address that you send from is considered trusted, the deposit should be instant, otherwise you may need to wait for several confirmations. On average, a deposit can take a few minutes, in many cases 5 minutes up to 10 minutes, but this time can vary based on the blockchain network load.

How to withdraw?

How to withdraw

If you want to withdraw your funds, you can do that in the "Wallet" section. Select the "Withdraw" field, choose the currency that you want to withdraw, for example if you want to withdraw Doge, you will select in the "Coin" field Doge, then in the "Network" field you will select the network that you prefer, after that in the "Amount" section select how much you want to withdraw. After all this put your wallet address and hit "Withdraw".

What are the withdrawal limits?

Minimum and maximum withdrawal/ cashout limits.

MegaPlay currently uses a minimum withdrawal limit, depending on what cryptocurrency you use to withdraw, there is a different limit, and fees are fixed for all cryptocurrencies.

You can see the minimum withdrawal limit in the „amount” field where is already set.

On MegaPlay for withdrawals there is not any maximum limit.

What is the minimum deposit amount?

Minimum deposit necessary

Depending on the cryptocurrency, there is a minimum that is required for every deposit. You can find the minimum amount for every coin on the upper right side above the deposit address in your Wallet. Or you can find them listed below. Please note that all the transactions are made trough a Crypto Payments Gateway so we can not recover your money if you deposit under the minimum required.

BTC- 0.0005
ADA- 1
BCH- 0.01
BNB- 0.01
BUSD- 1
DOGE- 5
ETH- 0.01
LTC- 0.01
TRX- 10
USDT- 20
XRP- 1
What is Provably Fair system?

Basic info about Provably Fair system and its implementation

When gambling online, one of the most important things, if not the most important one, is trust and transparency. As a way of ensuring this to our users, we have based our game on the Provably Fair system.
Provable fairness is a transparent way of ensuring a fair and clear betting experience in which bet manipulation is not possible. Thanks to this, you can relax and enjoy rolling the dice.
In the Provably fair system, the outcomes are random and pre-determined, with 0 chance of manipulation, and you yourself actually have a complete control over your gambling experience. Furthermore, this system allows you to check on the fairness of your bets at any time, to make sure everything is fine with the bet outcome.
For additional information about how this system works, you may refer to the following page: Provably Fair Page
Cashback

What is cashback and how can I claim it?

Cashback is a rewards program where players will earn back a percentage of the money that they have lost while betting.  The percentage that you will receive from the amount that you have lost depends on your level. You can check how much Cashback you have available according to your level by clicking on “Cashback” section from the left side of the main page. In order to add it to your balance, you simply need to click the “Claim” button.
Rakeback

What is Rakeback and how can I claim it?

Rakeback is a way of passive earning. You will get a certain amount of coins back from every bet you make. The amount of Rakeback you receive depends on your level. You can check how much Rakeback you have available according to your level by clicking on “Raakeback” section from the left side of the main page. In order to add it to your balance, you simply need to click the “Claim” button.
How can I claim my Contest/ Race prize?

How to claim the contests prize

If you received the ‘Contest Won’ notification, you can claim your prize in BUSD only, by clicking on your username, going to Account and clicking on the Race History section.
How can I change the server seed?

How to change the server seed

If you want to chage the server seed you can do that in the "Provably Fair" section, by clicking the button "Load another pair".

What is the House Edge on MegaPlay?

House Edge

Dice - 2.5%
Mines - 2%
Towers - 3%
Keno - 1%
Plinko - 1%
Hi-Lo - 1.75%
BlackJack - 0.5%
Bees - 3%
Crash - 2.5%
Limbo - 3%
Can I exchange currencies in my account?

Exchange currencies in my account

"MegaPlay.io" does accept the currencies exchange in the "Swap" section. First you have to go in the "Wallet" section, then select "Swap" field, in this field you can choose what currencies you want to exchange.

What should I do if I have forgotten my password?

Forgot password

In case you have forgot your password, you can easily reset your password. All you have to do is to click on the "Forgot your password?" field and then fill up the field with your e-mail address that your account is linked to.

Can I change my registered email address?

Change registered email address

You can change your email address in your Account section. Go to "General" and there you have a field "Email" you can change the email by clicking on "change", now you can set a new email address that will be linked to your account, after that click on "Save Changes".

What to do if I lost my 2FA?

Lost your 2FA

In case you have lost your 2FA, you can send us an email using the email address that is linked to your account, to our support team at support@megaplay.io

What can I do if my balance is not correct?

Incorrect balance

If your balance is not correct, first check for yourself if you have another tab open with the auto play function on at any game, if so, close that and refresh the page. In case that it did not solve your problem, please contact us on live support or send us an email at support@megaplay.io.

How can I find my bet ID?

Find your bet ID

You can find your bet ID at any game that you have played in the section "My bets", here you can already see the bet ID in the left side at "ID/Game" or you can click at any bet and see a lot more information about that bet including the ID.

Can I transfer my progress from another casino?

Transfer progress from another casino

For the moment, VIP transfers are not available anymore. Once they are available again, every user will be notified. Thank you for understanding!
Can I have more than one account?

can-i-have-more-than-one-account

MegaPlay does not allow more than one account per household.

How can I report a bug?

Report a bug

You can report a bug by sending us an email to the address support@megaplay.io, you will be rewarded if the bug has a severity that can corrupt the site.

How can I join the MegaPlay team?

Join the MegaPlay team

If you want to join the MegaPlay team you have to send us your CV at support@megaplay.io address.

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